2013 Cadillac XTS Radio Replacement
2013 Cadillac XTS Radio Replacement
2013 Cadillac XTS Radio Replacement
2013 Cadillac XTS Radio Replacement

2013 Cadillac XTS Radio Replacement

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CUE unit not functioning correctly? You're not alone. Many Cadillac CUE radios have touchscreen problems - it's a common issue. At ISS, we have developed a CUE radio replacement that is more reliable than the factory unit (and less expensive too). Our CUE replacement will fix black screens or non-responsive units. 

  • Lifetime Warranty
  • Genuine Cadillac CUE Replacement
  • OEM Factory Replacement
  • Programmed for your existing features

When you order, we use your VIN to make sure you have all the features and capabilities that came with your unit. 

Factory Cadillac CUE Replacement 

Looking to add Apple or Android? - Click to see our SmartPhone CUE Package

High Quality - ISS Automotive has developed a replacement unit that does not have the issues that the original CUE radios have, and as long as you send us your old CUE radio, we'll guarantee our replacement for life.

Lifetime WarrantyWe are confident in our parts. Replace your CUE Touchscreen Radio and get rid of the cloudy, ugly touchscreen on your current unit.

Common problems we fix and improve:

  • CUE Touchscreen Radio is yellow
  • Screen is cloudy
  • Cuescreen is cracked
  • Blacked-out cracked screen
  • Or non-functional touchscreens

Also, each Cadillac CUE radio is matched using your VIN so you have the exact same features and capabilities.

When your replacement CUE radio arrives, installation is easy. All you need are basic hand tools - you can see just how easy the process is by watching our install video.

Best of all, our replacement CUE systems cost far less than a replacement from your local Cadillac dealership.

Why Buy A Replacement CUE Radio from ISS?

  • Top-quality parts that meet/exceed Cadillac’s specifications.
  • Each replacement is pre-programmed using your VIN; When you order you receive exactly the right configuration with all the features you expect.
  • We ship replacements fast! Many orders are processed and shipped on the same day.
  • Free return shipping for your old CUE screen, and once you send your old unit in you get a lifetime warranty!

About CUE Touchscreen Radios

Available on most 2013 - 2017 Cadillac models, the CUE Touchscreen Radio Infotainment/Nav system was available on the ATS, SRX, XTS, CTS, ELR, and Escalade.

While the CUE radio received positive reviews from new car reviewers, it has been a sore spot for Cadillac owners. Many Cadillac vehicle owners report yellow or cloudy touchscreens on their CUE, the cause of which is delamination of the touchscreen itself. There have also been reports of non-functional units that seem to "brick" somewhat randomly.

At ISS, we have developed a replacement unit that addresses all the common issues with factory CUE radios.

Because of our status as one of the largest automotive electronics companies in North America, we've been able to develop a unit that meets or exceeds OEM standards, and we stand behind our product with a lifetime warranty. To activate your lifetime warranty, you simply need to ship us your old Cadillac CUE screen after you install the unit we send you (we provide you with a free shipping label to make the process as easy as possible).

Cadillac Cue Radio Replacement Process:

  1. Submit your VIN to order your CUE Radio online.
  2. We'll program your replacement CUE radio using your VIN, and then priority ship it to you. Many times, we're able to program and ship your replacement the same day you order.
  3. When your replacement CUE arrives, watch our install video to remove and replace your CUE radio. The installation process is very easy - most people are able to do the whole process in 20 minutes.
  4. Don't throw your old CUE radio away! When you ship us your old CUE radio to us using the provided free return shipping label, we'll warranty the unit we sent you for life!

This unit covers:

ATS (2013 - 2017) CTS (2014 - 2017)
ELR (2014 - 2016) Escalade (2015 - 2017)
SRX (2013 - 2016) XTS (2013 - 2017)

This fits

  • ATS (2013 - 2017)
  • CTS (2014 - 2017)
  • ELR (2014 - 2016)
  • Escalade (2015 - 2017)
  • SRX (2013 - 2016)
  • XTS (2013 - 2017)
Interchange Part Number: 23410083, 23348951, 23348950, 23348949, 23412268, 23412265, 23412267, 23412269, 23348952, 23410084, 23388826, 23412266
Manufacturer Part Number: 23388826
Fitment Type: Direct Replacement

2013 Cadillac SRX Radio

ISS Automotive offers a lifetime warranty OEM Cadillac CUE replacement radio for your 2013 Cadillac SRX. This radio is an exact fit and uses the same wiring and mounting assemblies as your original factory radio, making it a breeze to install. Our radios are 100% compatible with all CUE systems and include Bluetooth capabilities for hands-free calling and music streaming.

Looking for a different year? See all our Cadillac CUE Replacement Options >

Why is my Cadillac radio not working?

There are several potential causes of radio issues with a Cadillac. It could be an issue with the wiring, the fuse, or a problem with the power source. If you have checked that all connections and fuses are secure and functional, then it is possible there is a loose connection in the radio itself. It could also be an issue with the antenna or wire. Lastly, it is possible the radio is not receiving any power due to a faulty power source or a dead battery. If none of these solutions solve your problem, then you should seek professional help from a certified mechanic to repair your Cadillac radio.

Can you replace a Cadillac cue with an aftermarket radio?

Yes, you can replace a Cadillac cue with an aftermarket radio. Before doing so, however, it's important to ensure that the radio is compatible with your car model. Additionally, if you are installing a new radio in place of the original Cadillac cue, you may need to purchase additional hardware or wiring harnesses to make the new unit connect properly. If you are not comfortable with the installation, seek professional help from a car audio shop or mechanic. Once installed, your aftermarket radio should provide excellent sound quality and greater flexibility in terms of features and customization options than the original Cadillac cue.

Can I upgrade my Cadillac factory radio?

Yes, it is possible to upgrade your Cadillac factory radio. Depending on the model and year of your vehicle, you may be able to replace the existing radio with a modern aftermarket unit that will provide advanced features such as satellite radio, Bluetooth streaming audio, and hands-free calling. In some cases, an adapter or interface device may be necessary to ensure compatibility between the radio and your vehicle's electronics. Additionally, you may need to purchase a new dash kit or wiring harness to properly install the new radio into your Cadillac. If you are unfamiliar with car audio installation, it’s always best to consult a professional for help with your upgrade.

On the other hand, you may also consider keeping the factory radio in your Cadillac and simply adding a modern amplifier and subwoofer to improve sound quality. This approach is often more affordable than replacing the entire head unit. If you are looking for an easier solution, a powered subwoofer with a built-in amplifier can be connected to the existing Cadillac radio and quickly improve sound quality without the need for complicated wiring. No matter which approach you decide to take, upgrading your car's audio system is sure to make your driving experience more enjoyable.

How do I know my Cadillac SRX radio is bad?

If your Cadillac SRX radio is not producing sound, won't power up, or the buttons are not responding when you press them, it may be a sign that your radio is bad and needs to be repaired or replaced. It's also possible that the problem is with something else in the vehicle such as a blown fuse, faulty wiring, or defective speakers. If you're having problems with your Cadillac SRX radio, it's best to have a professional technician diagnose and repair the issue.

What are the common issues of the 2013 Cadillac SRX radio?

The most common issues with the Cadillac SRX radio include a lack of sound when turning on the vehicle, intermittent audio problems, malfunctioning clock, and station preset, distorted or crackling sounds, display error, and poor reception. Additionally, some users have experienced errors with the display screen or navigation system. If any of these issues are encountered, it is recommended to contact a certified Cadillac mechanic for help in resolving the issue. Additionally, software updates may be available from Cadillac to address any of these issues.

It is important to ensure that all vehicle settings are correct, including volume and audio balance as well as radio station presets. Furthermore, if necessary, it may also be beneficial to inspect the antenna and audio cables to ensure they are properly connected. Regular maintenance of the vehicle is necessary to keep all components in good working order and provide a safe, pleasant driving experience.

With proper care and maintenance, it is possible to enjoy many years of reliable performance from the Cadillac SRX radio. Taking the time to inspect any issues that may arise and contact a certified mechanic if necessary can help to ensure that the radio remains in good condition. Additionally, taking advantage of any software updates can also help to ensure optimal performance from the Cadillac SRX radio.

How do I replace my Cadillac SRX radio?

Replacing your Cadillac SRX radio is a relatively simple process that can often be completed in under an hour. The first step is to disconnect the negative battery cable and remove any trim pieces necessary for access to the radio. Then, the mounting brackets and mounting screws that secure the radio should be removed. You can then carefully slide the old radio out of the dash, disconnect all connections, and set it aside.

Next, you will need to connect all wires to your new Cadillac SRX radio. Most radios come with a wiring diagram or harness adapter for quick and easy installation. Once you have the wiring connected, slide your new radio into place and secure it with the mounting brackets and screws.

Finally, reattach any trim pieces you removed earlier, reconnect the negative battery cable, and turn on the ignition to test your new Cadillac SRX radio. Make sure all connections are tight and that everything is functioning properly before driving your vehicle. If you encounter any problems, refer to the wiring diagram or harness adapter that came with your radio for troubleshooting assistance. With a few simple steps, you can easily replace your Cadillac SRX radio. Good luck!

How do I reset my Cadillac SRX radio?

Resetting your Cadillac SRX radio is a simple process. If you've lost your preset settings, or if you want to reset the system to its original factory settings, here are the steps:

1. Hold down the "Tune" and "Seek" buttons on the radio simultaneously for at least 5 seconds until all 6 radio station preset buttons flash.

2. Press and hold any one of the 6 preset buttons for at least 5 seconds until all 6 radio station preset buttons stop flashing. This will reset the unit to its original factory settings.

3. To reset only your stored presets, press and hold each of the six preset buttons for 3 seconds.

4. If the above steps do not work, turn off the ignition and wait for at least five minutes before attempting to reset your radio again.

Once you've completed these steps, your Cadillac SRX radio system should be back to its original factory settings. Enjoy!

Can I upgrade my Cadillac CUE system with Apple and Android?

Yes, you can upgrade your Cadillac CUE system with both Apple CarPlay and Android Auto. This will allow you to connect your phone to your car's display screen and access apps, navigation, music, messaging, and more. To do this, contact your local dealership or service center for a compatible upgrade kit. Once the upgrade is installed, you will be able to use the compatible apps on your car's display screen.

Are all Cadillac SRX models equipped with a touchscreen?

No, not all Cadillac SRX models are equipped with a touchscreen. The base model only has a single-DIN radio, while the higher trims feature either an 8-inch or 10-inch touch screen. Check your owner's manual to verify which type of display is in your vehicle. Upgrading to a touchscreen is easy and can be done with an aftermarket radio.

Can I install additional speakers in my Cadillac SRX?

Yes, you can install additional speakers in your Cadillac SRX. The number of speakers you can add may vary depending on the model year and trim level of your vehicle. To ensure proper installation, we recommend consulting a professional installer. Keep in mind, additional speakers will require additional wiring and may require an amplifier to achieve the best audio quality.

Follow these simple steps and you'll be able to enjoy the sound of your favorite tunes through your Cadillac SRX's upgraded audio system.

Do I need a special speaker wire?

Yes, you will need a special speaker wire for your Cadillac SRX. To ensure optimal sound quality and performance, it's best to use either a 16 or 18-gauge wire. Additionally, always purchase high-quality cables with copper wiring and thick insulation. This will help ensure that the signal is delivered without any interference or distortion. We recommend using the same brand and gauge wire for all speakers in your system. This will ensure that sound quality is consistent across all of them.

Is there a video installation to watch?

Yes, there are several video tutorials available online that show you how to install stereos in Cadillac SRX. These videos will go over the steps for removing the old radio and replacing it with a new one, as well as provide helpful tips on troubleshooting common installation issues. Additionally, many of these videos explain how to connect the wiring harness and speaker wires to get the best sound quality. Watching a video tutorial is often the easiest way to ensure a successful installation of your new stereo system.

All you need is a mobile phone or computer and you can watch these tutorials at your own pace. Good luck and have fun!