Shipping and Delivery
Q: How much is shipping?
A: It depends. We offer free ground shipping in the contiguous United States. Overnight shipping is available for an additional charge of $29.95. We also offer Overnight Saturday delivery for $60 if you order by Friday before 4pm Pacific.
Orders going to AK, HI and Canada will have additional shipping fees. Please call us at 800-548-1195
Q: What shipping methods do you offer?
A: We offer free ground shipping in the contiguous United States. Overnight shipping is available for an additional charge of $29.95. We also offer Overnight Saturday delivery.
Q: Do you have a minimum order?
A: No, we don't have a minimum order.
Q: Do you offer rush shipping?
A: We do. Overnight shipping is available for an additional charge of $29.95. We also offer Overnight Saturday delivery for $60 if you order by Friday before 4:00pm Pacific Time.
Q: How long does it take to process and ship my order?
A: Shipping takes place Monday-Friday, and replacement units ordered before 4:00pm Pacific Time, usually ship the same day. Repairs average a 24-hour turnaround time. Orders are not shipped or delivered on weekends or holidays. Ground shipments go out within 24-48 hours of order receipt. Please note that a very small number of orders require extra processing time for various technical reasons. We will notify you when it ships via email.
Q: Where do I ship my repair or core?
A: Every unit shipped comes with a return prepaid shipping label in the box to return the defective (core) unit. Send all cluster core repairs and returns to our Kent, WA location.
Instrument Sales Service Center
7051 South 234th Street
Kent, WA 98032
Q: Do I pay for shipping my core to you?
A: Replacements include prepaid core return labels that will be sent to you. Use this prepaid label to send us your old core. Repairs are paid by the customer.
Q: How long do I have to ship my core to you?
A: 30 days.
Q: Where are you located? How long does shipping take?
A: We’re located in Kent, WA, but we have a national distribution network. Shipping time averages 1-5 days for UPS ground.
Q: Will you provide tracking information?
A: Yes. We will email you tracking information when your order ships.
Q: If I pay by credit card, will you charge my card once the item has shipped?
A: We will charge your card as soon as the order is placed. We do this to protect your credit card information.
Q: If I ordered a part that’s out of stock, when will it ship?
A: If you have ordered an item that is out-of-stock or sold out, we will notify you quickly and give you a shipping date estimate.
Q: Can you ship my order to multiple addresses?
A: For special shipping requests, please call 800-548-1195 and speak with our Customer Service department.
Q: Do you ship to AK, HI, and US territories?
A: We do! To get the best rate, please call us at 800-548-1195 before placing your order.
Q: Do you ship to PO Boxes or APOs/FPOs?
A: Sorry, we do not.
Q: Do you ship internationally?
A: Sorry, we do not.
Q: Do you ship hazardous items?
A: Yes, ISS Automotive can ship hazardous items. All hazardous items are shipping UPS ground.
Q: Do you ship oversized parts?
A: Yes, we ship oversized parts via freight shipping.
Q: What happens if you ship the wrong part?
A: We hope this never happens, but we send you a prepaid return label, and ship out the correct parts ASAP. If you ordered the wrong part, you’ll want to follow the standard returns process.
Q: What happens if the part is damaged during shipping?
A: Please contact the carrier ASAP and file a claim then please contact us. We’ll get you a replacement ASAP and ask you to keep the damaged box until a claim is resolved.
Q: How can I be sure you’re shipping me parts that will fit my vehicle?
A; If you are ordering a replacement instrument cluster or other part with specific fitment, we’ll request your VIN before you put the item in your cart. Most car insurance cards include the vehicle’s VIN number. If not, check your car or truck’s dashboard or door for the number. If you are ordering one of ISS Automotive’s universal-fit products, the product should fit your vehicle. Still have questions? Call us! We’re happy to help you find the exact part you need. 800-548-1195.
Q: What happens if the part doesn’t fit my vehicle?
A: If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, please contact us for a return authorization number. Your return authorization number will be issued and must be on the outside of the box.
Q: What if my address changes before my order ships? Can I change where you send my shipment?
A: If you know your address will change soon, it’s best to wait to place your order after you move. As ISS Automotive orders are processed very quickly, making a change to your order cannot be guaranteed. We cannot make a change free of charge to orders that have already been shipped. Please call our customer service team at 800-548-1195 if you need to change or cancel your order.
Q: What if I never receive an order?
A: We put a tracking number on everything we ship for precisely this reason. Leave a note for the driver or designate a safe place for the order to be delivered. Please double-check the address you give us at the time of order. Shipments returned due to incorrect or incomplete addresses will be at the cost of the buyer. If you suspect that your order is lost or stolen, please call our Customer Service Department at 800-548-1195 and check your tracking information.
Q: What happens if I refuse the shipment?
A: Refusing a shipment is not the ideal way to return a part. Instead, we recommend you accept the shipment and follow our typical returns process if you've decided you no longer want the part(s). Please note - for refund or replacement, product must be received within 10 days after return authorization number is issued.