Returns – ISS Automotive Solutions

Returns

Q: Can I return a part?

A: ISS Automotive accepts returns within 30 days from the time of delivery receipt. There is a 20% restocking fee. Item must be new, in resalable condition, and never used, installed, or contaminated. All parts including hardware, instructions, and accessories must be returned as well. Please note: A copy of the invoice will need to be included with the return.

A return that is damaged due to improper installation will not be accepted. Contact us to begin the return process.

Q: Can I exchange a part?

A: ISS Automotive accepts exchanges within 30 days from the time of delivery receipt. There is a 20% restocking fee. A product that is damaged due to improper installation will not be accepted.  Contact us to arrange your exchange.

For refund or exchange, product must be received within 10 days after the return authorization number (RMA) is issued.

Q: How do I return an item?

A: Contact us to begin the return process. If the part meets the above requirements, we’ll issue an RMA for your return.  Your return authorization number must be written on the outside of the box. There must be an ISS Automotive created return authorization number for any returned product.

Q: What if you sent me the wrong part?

A: We hope this never happens, but we will send you a prepaid return label, and ship out the correct parts ASAP. If you ordered the wrong part, you’ll want to follow the standard Returns Process.

Q: What if I ordered the wrong part?

A: You’re welcome to return it as long as it’s within 30 days of receipt, and the part meets all of the requirements listed above. There is a 20% restocking fee on returned parts.

Q: How long do I have to return a part?

A: You have 30 days after receipt of the part to return it. Once your RMA is issued, you have 10 days to return it.

Q: Can I return a part for any reason?

A: Yes, as long as it meets ISS Automotive's requirements listed above. For refund or exchange, product must be received within 10 days after return authorization number is issued.

Q: Are there certain parts I can’t return?

A: Yes. We cannot accept returns on:

  • Used parts
  • Parts that have been installed and/or tried

Q: Is shipping refunded?

A: No. There is no refund for shipping, so you will receive a full refund minus shipping costs.

Q: Do I have to pay for return shipping?

A: If a part is defective or damaged or we made an error, we’ll assist you with return shipping costs. In all other circumstances, you are responsible for the return shipping costs.

Q: What if my return never arrives?

A: ISS Automotive won’t be able to issue a refund or exchange if we don’t receive the part. You may want to add shipping insurance.

Q: What if the part is defective or damaged?

A: If a part arrives damaged, please contact the carrier to file a claim; then, call us ASAP. We’ll ask you to keep the damaged box until the carrier claim is resolved and take the next steps to replace your part.  If a part is defective, please notify us within 15 days of receipt. ISS Automotive does have a warranty to cover defective products.

Q: What if I need to make a warranty claim and return a part?

A: Contact us or call 800-548-1195 to begin the warranty claim and return process.

Q: Can I cancel my order after it’s been placed?

A: Maybe. ISS Automotive orders are processed very quickly, so making a change to your order cannot be guaranteed. Additionally, we can’t make a change free of charge to orders that have already been shipped. Please call our customer service team at 800-548-1195 if you need to change or cancel your order.

Q: Is there a cancellation fee?

A: Not usually. If the cancelled part was special ordered or custom made, a return fee may apply.

Q: How long will it take to process my refund?

A: The time we receive the return item, inspect it, and process the refund is usually 5-7 days.

Q: What is a core charge and when do I get a refund?

A: On some ISS Automotive parts, the core charge is something we add to the sale price of your part, but we include a free shipping label with your purchase. The assumption is that you will return your old part or 'core' to us. We refund the core charge as soon as we get your old part.

Q: What if someone purchased the part for me and I want to return it?

A: Give us a call at 800-548-1195 to discuss. We won’t be able to refund a part someone else bought but might be able to do an exchange. If you can, try to get the original invoice.