Q: Can I return a part?
A: ISS Automotive accepts returns within 30 days from the time of delivery receipt. There is a 20% restocking fee. Item must be new, in resalable condition, and never used, installed, or contaminated. All parts including hardware, instructions, and accessories must be returned as well. Please note: A copy of the invoice will need to be included with the return.
A return that is damaged due to improper installation will not be accepted. Contact us to begin the return process.
Q: Can I exchange a part?
A: ISS Automotive accepts exchanges within 30 days from the time of delivery receipt. There is a 20% restocking fee. A product that is damaged due to improper installation will not be accepted. Contact us to arrange your exchange.
For refund or exchange, please contact and let us know the reason.
Q: How do I return an item?
A: Contact us to begin the return process.
Q: What if you sent me the wrong part?
A: We hope this never happens, but we will send you a prepaid return label, and ship out the correct parts ASAP. If you ordered the wrong part, you’ll want to follow the standard Returns Process.
Q: What if I ordered the wrong part?
A: You’re welcome to return it as long as it’s within 30 days of receipt, and the part meets all of the requirements listed above. There is a 20% restocking fee on returned parts.
Q: How long do I have to return a part?
A: You have 30 days after receipt of the part to return it.
Q: Can I return a part for any reason?
A: Yes, as long as it meets ISS Automotive's requirements listed above. For refund or exchange, product must be received within 10 days after return authorization number is issued.
Q: Are there certain parts I can’t return?
A: Yes. We cannot accept returns on:
- Used parts
- Parts that have been installed and/or tried
Q: Is shipping refunded?
A: No. There is no refund for shipping, so you will receive a full refund minus shipping costs.
Q: Do I have to pay for return shipping?
A: If a part is defective or damaged or we made an error, we’ll assist you with return shipping costs. In all other circumstances, you are responsible for the return shipping costs.
Q: What if my return never arrives?
A: ISS Automotive won’t be able to issue a refund or exchange if we don’t receive the part. You may want to add shipping insurance.
Q: What if the part is defective or damaged?
A: If a part arrives damaged, please contact the carrier to file a claim; then, call us ASAP. We’ll ask you to keep the damaged box until the carrier claim is resolved and take the next steps to replace your part. If a part is defective, please notify us within 15 days of receipt. ISS Automotive does have a warranty to cover defective products.
Q: What if I need to make a warranty claim and return a part?
A: Contact us or call 800-548-1195 to begin the warranty claim and return process.
Q: Can I cancel my order after it’s been placed?
A: Maybe. ISS Automotive orders are processed very quickly, so making a change to your order cannot be guaranteed. Additionally, we can’t make a change free of charge to orders that have already been shipped. Please call our customer service team at 800-548-1195 if you need to change or cancel your order.
Q: Is there a cancellation fee?
A: Not usually. If the cancelled part was special ordered or custom made, a return fee may apply.
Q: How long will it take to process my refund?
A: The time we receive the return item, inspect it, and process the refund is usually 5-7 days.
Q: What if someone purchased the part for me and I want to return it?
A: Give us a call at 800-548-1195 to discuss. We won’t be able to refund a part someone else bought but might be able to do an exchange. If you can, try to get the original invoice.