2013 Cadillac SRX Radio Replacement
2013 Cadillac SRX Radio Replacement
2013 Cadillac SRX Radio Replacement
2013 Cadillac SRX Radio Replacement

2013 Cadillac SRX Radio Replacement

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CUE unit not functioning correctly? You're not alone. Many Cadillac CUE radios have touchscreen problems - it's a common issue. At ISS, we have developed a CUE radio replacement that is more reliable than the factory unit (and less expensive too). Our CUE replacement will fix black screens or non-responsive units. 

  • Warranty Available
  • Genuine Cadillac CUE Replacement
  • OEM Factory Replacement
  • Programmed for your existing features

When you order, we use your VIN to make sure you have all the features and capabilities that came with your unit. 

Factory Cadillac CUE Replacement 

Looking to add Apple or Android? - Click to see our SmartPhone CUE Package

High Quality - ISS Automotive has developed a replacement unit that does not have the issues that the original CUE radios have, and as long as you send us your old CUE radio, we'll guarantee our replacement for life.

WarrantyWe are confident in our parts. Replace your CUE Touchscreen Radio and get rid of the cloudy, ugly touchscreen on your current unit.

Common problems we fix and improve:

  • CUE Touchscreen Radio is yellow
  • Screen is cloudy
  • Cuescreen is cracked
  • Blacked-out cracked screen
  • Or non-functional touchscreens

Also, each Cadillac CUE radio is matched using your VIN so you have the exact same features and capabilities.

When your replacement CUE radio arrives, installation is easy. All you need are basic hand tools - you can see just how easy the process is by watching our install video.

Best of all, our replacement CUE systems cost far less than a replacement from your local Cadillac dealership.

Why Buy A Replacement CUE Radio from ISS?

  • Top-quality parts that meet/exceed Cadillac’s specifications.
  • Each replacement is pre-programmed using your VIN; When you order you receive exactly the right configuration with all the features you expect.
  • We ship replacements fast! Many orders are processed and shipped on the same day.
  • Free return shipping for your old CUE screen, and once you send your old unit in you get a warranty!

About CUE Touchscreen Radios

Available on most 2013 - 2017 Cadillac models, the CUE Touchscreen Radio Infotainment/Nav system was available on the ATS, SRX, XTS, CTS, ELR, and Escalade.

While the CUE radio received positive reviews from new car reviewers, it has been a sore spot for Cadillac owners. Many Cadillac vehicle owners report yellow or cloudy touchscreens on their CUE, the cause of which is delamination of the touchscreen itself. There have also been reports of non-functional units that seem to "brick" somewhat randomly.

At ISS, we have developed a replacement unit that addresses all the common issues with factory CUE radios.

Because of our status as one of the largest automotive electronics companies in North America, we've been able to develop a unit that meets or exceeds OEM standards, and we stand behind our product with a warranty. To activate your warranty, you simply need to ship us your old Cadillac CUE screen after you install the unit we send you (we provide you with a free shipping label to make the process as easy as possible).

Cadillac Cue Radio Replacement Process:

  1. Submit your VIN to order your CUE Radio online.
  2. We'll program your replacement CUE radio using your VIN, and then priority ship it to you. Many times, we're able to program and ship your replacement the same day you order.
  3. When your replacement CUE arrives, watch our install video to remove and replace your CUE radio. The installation process is very easy - most people are able to do the whole process in 20 minutes.
  4. Don't throw your old CUE radio away! When you ship your old CUE radio to us using the provided free return shipping label, we'll warranty the unit we sent you!

This unit covers:

ATS (2013 - 2017) CTS (2014 - 2017)
ELR (2014 - 2016) Escalade (2015 - 2017)
SRX (2013 - 2016) XTS (2013 - 2017)

This fits

  • ATS (2013 - 2017)
  • CTS (2014 - 2017)
  • ELR (2014 - 2016)
  • Escalade (2015 - 2017)
  • SRX (2013 - 2016)
  • XTS (2013 - 2017)
Interchange Part Number: 23410083, 23348951, 23348950, 23348949, 23412268, 23412265, 23412267, 23412269, 23348952, 23410084, 23388826, 23412266
Manufacturer Part Number: 23388826
Fitment Type: Direct Replacement

2013 Cadillac SRX CUE Radio Replacement

If you are looking for a CUE replacement for your 2013 Cadillac SRX, then we have the perfect solution for you.

ISS Automotive developed a CUE radio replacement that is more reliable than the factory unit (and less expensive too). Our CUE replacement will fix black screens or non-responsive units. We have the best offer when it comes to warranty and customer service.

Looking for another year? See our Cadillac CUE Replacement Options >

Is it better to get a factory radio or an aftermarket replacement?

The answer to this question depends on the individual.

OEM Factory radios tend to be more reliable and often come with pre-existing features that may not be available with aftermarket replacements, such as Bluetooth connectivity or voice control. However, factory radios are usually more expensive than aftermarket models and may require special tools to install.

Aftermarket radios provide more flexibility, as they come in a variety of sizes and can include all the modern features of a factory radio, such as USB ports or GPS navigation. Installation is often simpler with aftermarket radios, as they do not require any special tools and can be installed using existing wiring harnesses. However, aftermarket radios are not always as reliable as factory radios and may lack certain features that come standard with the factory version.

We highly recommend an ISS Automotive OEM replacement for your 2013 Cadillac SRX. Our CUE replacement is professionally tested and designed to work better than the factory unit, without sacrificing features or quality. And with our excellent customer service and unbeatable warranty, you can rest assured that you’re getting the best deal for your money.

Can I upgrade my Cadillac CUE system?

Yes, you can upgrade your Cadillac CUE system. Cadillac offers various packages and upgrades that can be purchased directly from the manufacturer or through a certified dealer. Depending on the type of upgrade desired, some components may need to be replaced in order to ensure compatibility with the updated version of the system.

Common Questions for 2013 Cadillac SRX Radio Replacement

How much does it cost to update the Cadillac cue?

The cost of an update to the Cadillac CUE system can vary depending on which version you are upgrading from and what type of upgrades or packages you purchase. Generally, upgrades cost between $100 and $400.

It is highly recommended to consult with a certified dealer for the most accurate pricing information. Additionally, Cadillac offers free software updates that can be downloaded directly from their website. These updates typically include bug fixes, performance improvements, and other enhancements.

How do you reset the radios on Cadillac SRX models?

To reset the radios on Cadillac SRX models, first, turn off the engine and remove the key from the ignition. Then press and hold the power/volume knob for 10 seconds. This will reset all settings and you can start fresh with your new radio setup. You may have to re-enter stations or audio settings in order to get it to start working properly.

Certain products may require you to install a "re-flash" before installation, or else it may cause an error. If in doubt, have a professional cancel and reinstall the product, as this should reset any errors and get your radio back up and running again.

Can I install my own upgrades to the Cadillac CUE system?

In most cases, it is not recommended to install your own upgrades to the Cadillac CUE system. While some minor software updates can be installed on your own, more complex upgrades require specific training and professional installation.

Additionally, if the incorrect components are installed or if they are not properly configured, it could result in damage to the system as well as to the car. If you are considering upgrading your Cadillac CUE system, it is recommended that you consult a certified technician and authorized dealer for assistance. They can provide professional advice on what upgrades are compatible with your specific model and how they should be safely installed.

It’s also important to ensure that any upgrade or repair work is covered by warranty, as any modifications made to the system may void the existing warranty. Additionally, always be sure to buy genuine Cadillac CUE parts, as these are designed for this specific system and offer the best performance.

Overall, while it is possible to install some upgrades on your own in certain cases, professionals should generally be consulted for more complex work. This is the safest way to ensure that your Cadillac CUE system is properly upgraded and configured for optimal performance.

What are the common issues to watch out for on Cadillac radio?

The most common issues to watch out for with Cadillac radios include poor reception, fading sound, static or noise when the radio is on, and no audio output. Additionally, some radio systems may experience intermittent audio dropouts or distorted sound quality due to an internal amplifier problem. It’s also possible for your Cadillac radio to become disconnected from the power supply or antenna in certain circumstances. To ensure optimum performance from your Cadillac radio, it’s important to regularly maintain and inspect it for any signs of damage or wear. Additionally, if you experience any of the aforementioned issues with your Cadillac radio, it may be time to consult a professional for repair or replacement.

How do I update the Cue software using my computer?

Updating the Cue software on your computer is easy. First, make sure you have the latest version of your operating system and that it is compatible with the Cue software. Then, open the Cue software on your computer and go to the “Cue Settings” menu. From there, choose the “Update Software” option. Follow the instructions that appear on your screen to complete the update process. Once finished, you should be all set with the latest version of Cue software!

Should I be concerned with spam fraud and abuse when updating CUE software?

Yes, you should always be cautious when downloading and installing software. Make sure the download source is reliable and trustworthy. If a prompt appears asking for personal information or access to your system, be wary and make sure you read through any agreements or permissions before clicking “yes”. It is also important to keep an eye out for any suspicious activity or signs of potential malware. It is always best to practice safe computing and stay alert when downloading any software. That way, you can be sure your Cue software is up-to-date and secure.

Should I disable cookies and data when updating CUE software?

No, there is no need to disable cookies and data when updating Cue software. However, it is important to know that the website may use cookies and data collected about you when you visit for personalized content and ads, audience engagement and site statistics, protecting against spam fraud and abuse, delivering and maintaining Google services, age-appropriate if relevant YouTube homepage and tailored ads based on your settings. If these features are something you do not want to be a part of, you can always turn off the cookies and data settings in your privacy settings.

What are the benefits of updating CUE software?

Updating Cue software is important because it ensures that you have the latest security patches and bug fixes. It also helps improve performance by providing improved features. Additionally, updating Cue software can help to increase compatibility with external hardware and other audio applications. Overall, updating your Cue software will make sure that you’re getting the best experience possible when using it.

What sign of a corrupted software update should I look out for?

If your Cadillac CUE system begins to experience erratic behavior, freezing, or crashing, you may be experiencing a corrupted software update. In this case, it is important to immediately stop using the system and disconnect it from any external power sources.

Additionally, you should contact an authorized service center to help you diagnose and repair the issue. The service center will be able to determine if you need a software update or a full system replacement, depending on the severity of the issue.

Should I restart my vehicle after updating the CUE software?

Yes, you should always restart your vehicle after updating the Cue software. This will ensure that all of the changes from the update are applied correctly and that any bugs or glitches in the system are resolved. Additionally, restarting can help to clear out any caches stored by the system and reset memory allocations. Finally, restarting your vehicle gives you a chance to check for any other issues or errors that may have occurred during the update.

Does the CUE software use cookies and data when updating?

Yes, the website may use cookies and data collected about you when you visit for personalized content and ads, audience engagement and site statistics, protect against spam fraud and abuse, deliver and maintain Google services, age-appropriate if relevant YouTube homepage, and tailored ads based on your settings. If these features are something you do not want to be a part of, you can turn off the cookies and data settings in your privacy settings.