How much does it cost to replace a Cadillac CUE?

Cadillac CUE


When your screens are broken, they are broken!

The good news is that you can purchase a new Cadillac Cue screen and install it yourself.

The cost for a replacement CUE is between $450 to $700 depending on where you purchase.

Click here to find your CUE Replacement. If you purchase from ISS Automotive then your cost is less than $500.

Faulty Cadillac cue screens can be replaced, however the cost of a complete replacement Cadillac CUE is dependent on whether or not you have a warranty from Cadillac. If your vehicle is under its new-car warranty, your CUE system may be covered.

At the Dealership, typical after-warranty replacement costs are $800 to $1200 or more, including parts and labor.

At ISS Automotive offers an OEM quality build for under $500 and includes:

  • FREE shipping
  • FREE VIN Programming
  • Lifetime Warranty
  • Improved Screens
  • Upgraded Components

Click to find your Cadillac CUE > Replacement

How do I know my Cadillac CUE is broken?

The obvious sign is that the Cadillac CUE touch screen is black and doesn't turn on. Then you might be facing a defective CUE Screen or unit.

  • A black screen with no backlight is usually a good indication that your Cadillac Cue is broken.
  • Spider webbing or distortion on the screen is also a good indication that your screen is broken.
  • Failing button controls are often a result of defective screens.
  • If you have the same issue as the one that prompted you to search this page, then your cue is most likely broken.

However, you can always do a quick test to make sure your Cadillac Cue is broken. With the vehicle off, hold the Cadillac Cue button down. The screen should display a GM logo with model information under it. If these are not displayed, your screen is broken.

What is the Cadillac CUE System?

The Cadillac Cue System is used primarily as a multimedia system. It's a large touch screen that controls the telematics of a vehicle including navigation, radio, video playback, and entertainment.

Cadillac models that have a CUE system are the ATS, CTS, SRX, ELR, Escalade, and XT5.

A CUE system consists of a large-scale LCD touch screen that can be linked to an in-dash GPS/satellite radio, or separate GPS/satellite radio, and the ability to control the climate of the vehicle. A CUE system can be added to an existing Cadillac or come standard when purchasing a new Cadillac.

General Motors Cadillac Cue System cost about $1,200, at the dealership, to replace including labor and shipping. It works perfectly and is a luscious and beautiful color. The charging cord and the headphones are not included.

Can Cadillac CUE screen be fixed?

The Cadillac CUE touchscreen can be fixed, however, the process is not simple. It requires taking the entire system apart and then replacing the digitizer and the LCD. This is a complicated process and we recommend that you take your vehicle to the dealership or a professional to have it done.

Click here to read: GM Cluster Repair Kit >

Is there a recall on the Cadillac cue?

There is no recall on the Cadillac CUE system, however, there have been many complaints about the system. These complaints range from the screen going blank, to the system freezing, to the system not responding to touch.

If you are experiencing issues with your Cadillac CUE system, we recommend that you take your vehicle to the dealership or a professional to have it diagnosed and repaired. Cadillac has issued a service bulletin (PIC5654) for dealers to follow when repairing CUE systems.

Symptoms of faulty Cadillac Cue screens?

The most common symptom of a faulty Cadillac Cue screen is a black, frozen, or unresponsive touch screen. Other symptoms can include distorted images on the screen, failing button controls, and audio cutting in and out. If you are experiencing any of these symptoms, we recommend that you take your vehicle to the dealership or a professional to have it repaired.

How do I fix my Cadillac cue?

If your Cadillac cue is not working properly, there are a few things that you can do to try and fix it. First, check the battery to make sure that it is charged. If the battery is dead, you will need to replace it. If the battery is not the problem, then you can try resetting the system by disconnecting the battery for a few minutes and then reconnecting it. If neither of these solutions works, then you will need to take your Cadillac cue to a dealer or a qualified technician to have it repaired or replaced.

Where can I buy a Cadillac CUE Replacement?

CUE Replacements can be purchased at ISS Automotive online. Fixing your system yourself is an option, but many CUE problems are still too complex for the average person to fix. Instead of spending hours trying to fix your broken system, it is easier to replace it. You can also find Cadillac Cue replacement parts online at reasonable prices. This is an easy and cheap option for anyone who does not want to spend hours trying to fix their system and is expecting a quick and easy solution. Repairing the Cue system is possible, but many of the problems require soldering and long hours of work. A replacement system will cost you less time and money than trying to repair it yourself.

Where can I fix my Cadillac screen?

Your Cadillac dealer will replace your Cadillac Cue screen for a small fee. Fixing the screen yourself is possible, but it is not recommended due to the complexity of many of the problems. You can replace your screen on your own if you know what steps to take, but it will be difficult and you run the risk of providing an even worse screen. Since Cadillac Cue screen replacement is so simple, you are better off spending the money on a new system. Repairing your Cue system is an option if you have the proper tools and skills, but most people will not be able to fix it themselves. You may also call your dealer and have them fix it for you.

Click here to read: Cadillac CUE System Replacement [OEM Quality Built] >

Can I order a CUE replacement screen?

Yes, you can find replacement screens at ISS Automotive, but it might be easier to get a replacement or do a repair with us. A Cadillac cue touch screen is usually cheaper than the complete system, so you may want to try fixing it yourself.

You can also get one from a Cadillac dealership, but they will be more expensive. You can also find them online at a variety of prices, but make sure that you get the right model for your car.

Click here to check the CUE screen > Repair

Can I upgrade my Cadillac cue?

CUE can not be upgraded in any way. You may want to consider buying a whole new system instead of replacing the parts. If your problem is more complex than a faulty CUE system, you may want to consider getting a new system. Replacing the Cue unit itself will not solve any other problems, so it may be best to get a whole new system. Your Cue unit can not be upgraded in any way either. This is another reason why you may want to simply replace your Cue with a newer version. Replacing the Cue system requires replacing much more than just the actual system itself, so it may be best to get a whole new system.

Does Cadillac still use the CUE system?

Yes, you can still purchase a Cadillac CUE system, but you can also find replacement Cadillac cue systems online. You may want to consider buying an entirely new system instead of replacing the system yourself. Your CUE system can not be upgraded in any way, so it may be best to get a replacement system instead. A new system will cost you less time and money than trying to repair it on your own, so it may be smarter to simply buy a new system. You can find replacement Cadillac Cue systems online, but you can also get your dealer to fix them for you.

How do I reset my Cadillac CUE?

You may reset your Cue system using a simple step-by-step process such as below. You can reset your CUE by turning it off and on again, but this process will not work if the problem is with the system itself. If your Cadillac cue has problems turning on, you may need to remove the battery from the back of the CUE system and leave it out for a while before putting it back in.

  1. Open up the faceplate for your CUE system (exposing the secret cubby).
  2. Leaving the faceplate up, shut off your vehicle and open the driver’s door.
  3. Keep the driver’s door open for 60 seconds.
  4. After 60 seconds is up, close the door.
  5. Start the vehicle and lower your Cadillac CUE screen.
  6. You should now have a reset CUE system.

Cadillac CUE Bluetooth not working

You will need to reset your Cue unit if you're experiencing issues with its Bluetooth connectivity. Depending on what version of the system you have, there are different ways you can perform this task. The latest version offers dedicated OnStar buttons, but the original model requires you to access the touch screen itself. In order to reset the Cue unit, you need to be in a secure location. Make sure your vehicle is parked safely and your hazards are on. If you're not in a safe area, your system will simply shut off. You can then turn the ignition on and wait for your vehicle to start. Once the engine is running, press and hold either the "OnStar" or "Voice Recognition" button on your steering wheel for five seconds. You can either hold this button down or press it multiple times; if the system resets successfully, you'll see that the Cue has turned off. Your system should then turn back on and your Cue will be reset. When you hear the chime for your success, press "Okay" or "Grant."

If this workaround doesn't work, you will have to reset your CUE system manually. To do so, turn off your vehicle and open up the door. Keep it open for 60 seconds before closing the door. Start the car back up again and lower the screen of your CUE system. The stereo will then perform a new search for devices, and you should be able to pair with your device again.

Cadillac CUE touch screen not working

If your touch screen is not reacting correctly, you need to reset the Cue system. Depending on what version of the system you have, there are different ways you can perform this task. The latest version offers dedicated OnStar buttons, but the original model requires you to access the touch screen itself. Cue screens are unique in that they'll change to reflect the seasons. If it's not cold enough outside for your vehicle, you may notice that the touch screen is not working properly. The screen may also become unresponsive when the vehicle is moving or when you have to brake suddenly. The Cadillac screen will turn off to protect itself from being damaged, so you'll need to start your engine again. Cue systems will restart within a few minutes, and your touch screen should be working correctly when it's turned back on. The labeled side of the screen should be up.

Now that you know how to reset your system, you may have other concerns about your touchscreen. If you need help with any other options on the touch screen, our website can assist you. We have plenty of information about your Cue system, with easy how-to guides to help you get started. We have a few years of experience with the CUE system, and our guides are developed by veteran users. Cadillac owners who had their cue system replaced, please share your experience below.

Common problems with Cadillac CTS CUE

The common problems with Cadillac CTS CUE are:

  1. The Cadillac touch screen display is unresponsive or slow to respond
  2. Bluetooth pairing issues
  3. The CUE system freezes or locks up
  4. The Cadillac CUE system reboots itself
  5. The voice recognition feature is not working

These are just some of the common problems that have been reported by Cadillac CTS owners. If you are experiencing any of these issues, it is best to take your car to a certified Cadillac or GM dealership for further assistance.