CUE unit not functioning correctly? You're not alone. Many Cadillac CUE radios have touchscreen problems - it's a common issue. At ISS, we have developed a CUE radio replacement that is more reliable than the factory unit (and less expensive too). Our CUE replacement will fix black screens or non-responsive units.

Lifetime Warranty
Genuine Cadillac CUE Replacement
OEM Factory Replacement
Programmed for your existing features

When you order, we use your VIN to make sure you have all the features and capabilities that came with your unit.

Details

Factory Cadillac CUE Replacement

Looking to add Apple or Android? - Click to see our SmartPhone CUE Package

High Quality - ISS Automotive has developed a replacement unit that does not have the issues that the original CUE radios have, and as long as you send us your old CUE radio, we'll guarantee our replacement for life.

Lifetime Warranty - We are confident in our parts. Replace your CUE Touchscreen Radio and get rid of the cloudy, ugly touchscreen on your current unit.

Common problems we fix and improve:

CUE Touchscreen Radio is yellow
Screen is cloudy
Cuescreen is cracked
Blacked-out cracked screen
Or non-functional touchscreens

Also, each Cadillac CUE radio is matched using your VIN so you have the exact same features and capabilities.

When your replacement CUE radio arrives, installation is easy. All you need are basic hand tools - you can see just how easy the process is by watching our install video.

Best of all, our replacement CUE systems cost far less than a replacement from your local Cadillac dealership.

Why Buy A Replacement CUE Radio from ISS?

Top-quality parts that meet/exceed Cadillac’s specifications.
Each replacement is pre-programmed using your VIN; When you order you receive exactly the right configuration with all the features you expect.
We ship replacements fast! Many orders are processed and shipped on the same day.
Free return shipping for your old CUE screen, and once you send your old unit in you get a lifetime warranty!

About CUE Touchscreen Radios

Available on most 2013 - 2017 Cadillac models, the CUE Touchscreen Radio Infotainment/Nav system was available on the ATS, SRX, XTS, CTS, ELR, and Escalade.

While the CUE radio received positive reviews from new car reviewers, it has been a sore spot for Cadillac owners. Many Cadillac vehicle owners report yellow or cloudy touchscreens on their CUE, the cause of which is delamination of the touchscreen itself. There have also been reports of non-functional units that seem to "brick" somewhat randomly.

At ISS, we have developed a replacement unit that addresses all the common issues with factory CUE radios.

Because of our status as one of the largest automotive electronics companies in North America, we've been able to develop a unit that meets or exceeds OEM standards, and we stand behind our product with a lifetime warranty. To activate your lifetime warranty, you simply need to ship us your old Cadillac CUE screen after you install the unit we send you (we provide you with a free shipping label to make the process as easy as possible).

How It Works

Cadillac Cue Radio Replacement Process:

Submit your VIN to order your CUE Radio online.
We'll program your replacement CUE radio using your VIN, and then priority ship it to you. Many times, we're able to program and ship your replacement the same day you order.
When your replacement CUE arrives, watch our install video to remove and replace your CUE radio. The installation process is very easy - most people are able to do the whole process in 20 minutes.
Don't throw your old CUE radio away! When you ship us your old CUE radio to us using the provided free return shipping label, we'll warranty the unit we sent you for life!

This unit covers:

ATS (2013 - 2017)

CTS (2014 - 2017)

ELR (2014 - 2016)

Escalade (2015 - 2017)

SRX (2013 - 2016)

XTS (2013 - 2017)

Fitment & Part Numbers

This fits

ATS (2013 - 2017)
CTS (2014 - 2017)
ELR (2014 - 2016)
Escalade (2015 - 2017)
SRX (2013 - 2016)
XTS (2013 - 2017)

Interchange Part Number:

23410083, 23348951, 23348950, 23348949, 23412268, 23412265, 23412267, 23412269, 23348952, 23410084, 23388826, 23412266

Manufacturer Part Number:

23388826

Fitment Type:

Direct Replacement

FAQ

2013 Cadillac Escalade CUE Radio Replacement

ISS Automotive offers a replacement that meets and exceeds the OEM Cadillac CUE Radio that works with your steering wheel controls and all current settings. You can contact us at 1-800-548-1195 and we have the best customer service team that will be able to assist you.

See all Cadillac CUE Replacement Options >

Is Your 2013 Cadillac Escalade Radio Not Working? Here's What You Need to Know

If you drive a 2013 Cadillac Escalade, chances are good that you rely on your radio to keep you entertained and informed while driving. Unfortunately, if your radio isn't working as it should, this can be an annoyance. Below, we'll explore some of the common causes of a non-working 2013 Cadillac Escalade radio and what can be done to fix it.

One of the most common causes of a non-working Escalade radio is a poor connection between the radio and the car's internal systems, or a faulty wiring harness. This is often caused by corrosion on the terminals as well as worn-out and/or outdated connections. If this is the case, you'll need to take your car in for service to check the radio's wiring and replace any worn-out parts.

Another potential cause of a non-working Escalade radio is a faulty amplifier. This part is responsible for providing the necessary power to the speakers and the radio itself, so if it is malfunctioning, this can cause your radio to cease functioning. If this is the case, you'll need to replace the amplifier with a new one in order to restore functionality.

Finally, a non-working Escalade radio can also be caused by a defective head unit. The head unit contains all of the necessary components for a working radio and if it becomes damaged, it can cause your radio to stop functioning. If this is the case, you'll need to replace the head unit with a new one in order to get your radio working again.

It's important to remember that if your 2013 Cadillac Escalade radio isn't working as it should, there are several potential causes and solutions. Be sure to take your car in for a professional evaluation if you're unable to solve the problem on your own, as this will ensure that you get the most accurate diagnosis and resolution possible. With these tips in mind, you'll have your radio up and running in no time!

What are the common problems with 2013 Cadillac Escalade radios?

The most common problems with 2013 Cadillac Escalade radios are poor connections between the radio and the car's internal systems or a faulty wiring harness, a malfunctioning amplifier, and/or a defective head unit. Poor connections can be caused by corrosion on the terminals as well as worn-out, outdated connections. A malfunctioning amplifier may be the cause of a non-working radio because it is responsible for providing the necessary power to the speakers and the radio itself. A defective head unit may also be the cause of a non-working radio because it contains all of the necessary components for a working radio and if it becomes damaged, it can cause your radio to cease functioning. To fix these problems, you may need to take your car in for service or replace the amplifier or head unit with a new one. You should also check the data and video plugs to make sure they are securely connected. If all else fails, contact a professional to get an accurate diagnosis of the issue and determine the best solution.

Frequently Asked Questions for 2013 Cadillac Escalade Radio Replacement

What car stereo is the best?

There is no one-size-fits-all answer when it comes to choosing the best car stereo. Different vehicles have different needs, so it’s important to do your research and choose a unit that will be compatible with your specific vehicle, as well as meet your audio needs. Audio features like clarity and power are key considerations, as is compatibility with a wide range of media sources. Other important factors to consider are the unit’s physical design, its ability to provide vehicle information and feedback, steering control options, wiring harness connections, antenna adapter compatibility, pre-programmed GPS navigation systems, and more. If you own a Cadillac Escalade, for example, you may require a special type of car stereo.

It’s important to understand the features and services associated with different car stereo systems so that you can determine if it is the right fit for your vehicle and lifestyle. With today’s ever-evolving technology, it’s important to take advantage of online research and seek professional advice to make sure you are getting the best car stereo system for your needs.

Why is my Cadillac CUE radio not working?

This can happen for a number of reasons that range from failing solder in the CUE radio or a faulty fuse in the vehicle. Whatever the issue is, ISS Automotive can help you replace your Cadillac CUE Radio with an OEM model that will work better than what you had originally.

Screens are upgraded and better compared to OEM. The screens will not crack and spider web like the original Cadillac CUE Radio. All features will remain the same with your current radio, except you now get a more reliable product that won't fail you down the road.

What sign can I look for that indicates a faulty wiring harness?

A faulty wiring harness can cause various problems with your car's electrical system, including issues with the radio. Some signs to look out for include dim lights or flickering lights, strange noises coming from the speakers, and sudden power surges when the engine is turned off or on. You may also see visible signs of damage to the wiring, such as worn insulation or corroded connectors. If any of these issues are present, it is important to have your vehicle inspected by a qualified technician right away. They can identify the root cause and determine if the harness needs to be replaced.

Are customers satisfied with the 2013 Cadillac Escalade radio?

Customer satisfaction with the 2013 Cadillac Escalade radio largely depends on how well it is maintained and how often it is used. Many customers have reported being pleased with the sound quality, easy-to-use interface, and customizable settings that come with this car's radio system. However, some customers have also experienced issues such as static noise or poor sound quality, which can be caused by a faulty wiring harness or plug. It is important to regularly inspect the wiring harness and plugs of your specific vehicle in order to ensure they are working correctly and that any necessary repairs or replacements are made. This will help maintain customer satisfaction with Escalade's radio system.

How do I use the steering wheel control for my radio?

Steering wheel control is a great way to add convenience and comfort while driving. All modern vehicles are equipped with steering wheel controls that allow you to operate the radio without having to take your hands off the wheel.

To use the steering control, simply press the desired function on the radio display, then use the volume knob or buttons to adjust the volume or switch between radio stations. The steering control is programmed to operate certain features of your car's audio system, so it's important to review your owner’s manual to familiarize yourself with the specific functions and how they are operated.

Why Buy An ISS Automotive Cadillac Radio Replacement?

An ISS Automotive Cadillac Radio Replacement offers a perfect fit for your vehicle. We understand how difficult it can be to find the right radio replacement part, so we make sure that all of our radio replacements are 100% compatible with your car’s original equipment manufacturer (OEM) specifications. We are confident in our parts that is why we offer a lifetime warranty with no extra charge.

What essential components come with a dash kit?

A dash kit typically includes several components, such as a trim plate, mounting brackets, screws, and clips. Most kits also include installation instructions to help the user quickly and easily install the dash kit. In addition to the basic components, some kits may also include special features, such as soundproofing materials or other accessories specific to the vehicle being modified. It’s important to carefully read the product description before purchasing a dash kit to ensure that all necessary components are included. Finally, if you have any questions about which dash kit is right for your vehicle, it’s best to consult with an automotive professional so that you get the right one for your specific needs.

How to install a dash kit?

Installing a dash kit is generally a straightforward process. Most dash kits come with installation instructions that should be followed closely. However, here are some general tips to keep in mind when installing your new dash kit:

• Make sure you have all the components of the kit before beginning installation.

• Read through the instructions to familiarize yourself with the steps.

• Make sure you have the right tools, such as a drill and screwdriver, to secure your kit.

• Take your time when installing; rushing can lead to mistakes that could damage your vehicle.

• Double-check all connections once the installation is complete, and make sure everything is secure.

• Finally, test out the kit to make sure it is functioning properly before taking your vehicle on the road.

With these tips in mind, you can successfully install your new dash kit and enjoy the benefits of improved interior styling and protection. There are also videos to watch online that provide additional guidance on installing your dash kit. Search your mobile device or computer for more information.

Does the 2007 2014 Cadillac Escalade radio require programming?

Yes, most 2007-2014 Cadillac Escalade radios require programming. Since all of these vehicles come with a pre-programmed radio, it is important to make sure that the new replacement radio is also programmed before installation. Programming may be done at an authorized dealership or by an experienced technician who has access to the right tools.