Order Status

Check where your order is

Enter your order number and the ZIP code the order is shipping to. Both are on your order confirmation email.

Already shipped?

Your shipping confirmation email carries the UPS tracking number, and the link in your order confirmation email opens the full order at any time.

Sent a unit in for repair?

Once we receive it, this page will say so. See How To Ship Your Core or Repair Unit for packing and address instructions.

Something looks wrong?

Open a support ticket and we will look into it, or call 1-800-755-5980.

Why Is The VIN Important?

We use your VIN to verify the exact part number for your vehicle and to perform any required programming. If you enter an incorrect or incomplete VIN, our website may accept it, but we will contact you to verify it.

Where Can I Find My VIN?

  1. Your vehicle registration
  2. Your insurance card
  3. On a sticker inside the door jamb on the driver's door
  4. On the driver's side of the dash below the windshield

What if I Don't Have My Mileage?

We do not need exact mileage - you can provide an estimated mileage. Learn more about estimating mileage here.

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