Get Help With Your Order

Tell us what the unit is doing

If something you bought from us is not working the way it should, start here. This opens a ticket with our technical team and puts your order in front of the person who can act on it. Most tickets get a first reply within one business day.

Before you start, have these ready

You can send the form without them, but having them saves a round trip:

• Your order number, from your confirmation email
• Your VIN, so we can check the exact components in your vehicle
• The year, make and model
• What the unit is doing, when it started, and what was wrong with the original one

If you notice a burning smell, smoke, or excessive heat, stop using the unit and disconnect it. The form asks about this directly. Answer yes and your ticket goes straight to the top of the queue.

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Already sending a unit in for repair?

That is a different path. Use How To Ship Your Core or Repair Unit for packing and address instructions, and include your printed order confirmation in the box so we can match the unit to your order.

Would rather talk to someone?

Call 1-800-755-5980 or email support@issautomotive.com. The form is usually faster for a technical problem, because it collects the VIN and order details we would otherwise have to ask you for.