Cadillac CUE Hard Reset Not Working? Here's What You Do

The Cadillac CUE infotainment system can be a bit glitchy. It’s common for Cadillac owners to encounter an unresponsive system. Commonly, the following items stop working:

  • Radio controls
  • Navigation system
  • HVAC controls

If you’re dealing with CUE system issues, we may be able to help. Shops will charge an arm and a leg to repair a faulty CUE infotainment system. The good news is that you don’t always have to bring your Cadillac to a shop! You can try to fix the problem right at home.

The first thing you want to do is to perform a hard reset. This will restart the system and likely make it responsive again. It can also solve other issues within the system. The good news is that doing a hard reset won't erase your user settings.

How To Reset The Cadillac CUE Infotainment System

Cadillac CUE

You don’t need to dig through your junk drawer for a needle or a bobby pin. Resetting a Cadillac CUE Screen infotainment system doesn’t involve pressing a tiny button. The process is different (and pretty strange), but trust us. It works in most cases.

Here’s how you can perform a hard reset on your Cadillac’s CUE infotainment system:

  1. Start your Cadillac. Let everything, including the infotainment system, power up.
  2. There’s a little storage compartment underneath the infotainment screen. That’s called the CUE faceplate. Open the CUE faceplate and leave it up.
  3. Turn off the vehicle.
  4. Open the driver’s door and then leave it open for 30-60 seconds.
  5. Close the door and then start your Cadillac again. Let everything power up.
  6. Close the CUE faceplate. Now your CUE system should work again.

Are you a visual learner? Here’s a video by Pink Caddy Garage that will walk you through the process:

Did The Hard Reset Not Work?

Are you confident that you performed the hard reset correctly, but it didn't fix the problem? There may be a hardware issue somewhere.

It's common for the CUE infotainment system to become glitchy due to touch screen failure. The touch screen glass and adhesive film can become separated. This creates a gap between the sensing electrodes which makes the touch screen unresponsive. In fact, this problem is so common that there's a class action lawsuit against General Motors.

So if the hard reset didn't work for you, the issue likely lies within the touchscreen. In that case, you need to bring your Cadillac to a GM dealership and have them fix it for you.