CUE unit not functioning correctly? You're not alone. Many Cadillac CUE radios have touchscreen problems - it's a common issue. At ISS, we have developed a CUE radio replacement that is more reliable than the factory unit (and less expensive too). Our CUE replacement will fix black screens or non-responsive units.

Warranty Available
Genuine Cadillac CUE Replacement
OEM Factory Replacement
Programmed for your existing features

When you order, we use your VIN to make sure you have all the features and capabilities that came with your unit.

Details

Factory Cadillac CUE Replacement

Looking to add Apple or Android? - Click to see our SmartPhone CUE Package

High Quality - ISS Automotive has developed a replacement unit that does not have the issues that the original CUE radios have, and as long as you send us your old CUE radio, we'll guarantee our replacement for life.

Warranty - We are confident in our parts. Replace your CUE Touchscreen Radio and get rid of the cloudy, ugly touchscreen on your current unit.

Common problems we fix and improve:

CUE Touchscreen Radio is yellow
Screen is cloudy
Cuescreen is cracked
Blacked-out cracked screen
Or non-functional touchscreens

Also, each Cadillac CUE radio is matched using your VIN, so you have the exact same features and capabilities.

When your replacement CUE radio arrives, installation is easy. All you need are basic hand tools - you can see just how easy the process is by watching our install video.

Best of all, our replacement CUE systems cost far less than a replacement from your local Cadillac dealership.

Why Buy a Replacement CUE Radio from ISS?

Top-quality parts that meet/exceed Cadillac’s specifications.
Each replacement is pre-programmed using your VIN; When you order you receive exactly the right configuration with all the features you expect.
We ship replacements fast! Many orders are processed and shipped on the same day.
Free return shipping for your old CUE screen, and once you send your old unit in you get a warranty!

About CUE Touchscreen Radios

Available on most 2013 - 2020 Cadillac models, the CUE Touchscreen Radio Infotainment/Nav system was available on the ATS, SRX, XTS, CTS, ELR, and Escalade.

While the CUE radio received positive reviews from new car reviewers, it has been a sore spot for Cadillac owners. Many Cadillac vehicle owners report yellow or cloudy touchscreens on their CUE, the cause of which is delamination of the touchscreen itself. There have also been reports of non-functional units that seem to "brick" somewhat randomly.

At ISS, we have developed a replacement unit that addresses all the common issues with factory CUE radios.

Because of our status as one of the largest automotive electronics companies in North America, we've been able to develop a unit that meets or exceeds OEM standards, and we stand behind our product with a warranty. To activate your warranty, you simply need to ship us your old Cadillac CUE screen after you install the unit, we send you (we provide you with a free shipping label to make the process as easy as possible).

How It Works

Cadillac Cue Radio Replacement Process:

Submit your VIN to order your CUE Radio online.
We'll program your replacement CUE radio using your VIN, and then priority ship it to you. Many times, we're able to program and ship your replacement the same day you order.
When your replacement CUE arrives, watch our install video to remove and replace your CUE radio. The installation process is very easy - most people are able to do the whole process in 20 minutes.
Don't throw your old CUE radio away! When you ship us your old CUE radio to us using the provided free return shipping label, we'll warranty the unit we sent you!

FAQ

2020 Cadillac SRX CUE Radio Replacement

ISS Automotive offers the best OEM replacement Cadillac CUE replacement with our advanced technology. We provide the latest version of Cadillac CUE radios with a full touchscreen display, voice command capabilities, and Bluetooth streaming audio. Our installation process is fast and reliable, taking only minutes to complete. The best part is all our replacements come with a warranty.

Looking for a different year? See all our Cadillac CUE Replacement Options >

We provide an upgrade screen that is better than the factory screen so that it won't crack or peel. This factory unit is a direct replacement that will work with your existing vehicle.

Where can I buy a Cadillac SRX CUE Radio?

ISS Automotive has developed a replacement unit that does not have the issues that the original CUE radios have, and as long as you send us your old CUE radio, we'll guarantee our replacement for life.

Our replacement covers most 2013 - 2017 Cadillac ATS, SRX, XTS, CTS, ELR, and Escalade. Contact us at 1-800-755-5980 or visit our site at issautomotive.com to learn more and order your replacement CUE radio today!

Is it better to get a factory radio or an aftermarket CUE radio?

We highly recommend you use an OEM factory CUE replacement so that you know it will be compatible with your existing Cadillac car. An aftermarket CUE radio may not have all the same features and could cause compatibility issues. ISS Automotive offers the best OEM CUE replacement radios that are guaranteed to work with your vehicle for a.

The most important reason to use a factory radio is for safety. Our CUE replacement radios have the same features and functions as the original, so you know that you will be able to take advantage of all the features you need in your car. Additionally, our factory replacements are backed by a warranty offering peace of mind.

Ultimately, it's up to you to decide which type of radio is the best for your vehicle. Consider all of your needs and preferences before making a decision. And remember, if you are unsure of what to do, it's always best to consult with a professional car audio installer for advice. With the right guidance, you can find the perfect radio for your vehicle.

Can I update my Cadillac CUE software?

Yes, you can update your Cadillac CUE software. You will need to locate and download the latest version of the software from the official website or your vehicle's support page. Once downloaded, you can use a USB drive or SD card to transfer the files to your vehicle. Ensure that all necessary system components are up to date before installing the new software. Additionally, you may need to back up your data before performing the update. Follow the instructions in your owner’s manual for more detailed information on updating your Cadillac CUE software. If you encounter any issues during the process, contact a qualified technician for assistance.

Once completed, you can enjoy all of the latest features and functionality available with your Cadillac CUE software. Ensure that you continue to stay up to date on any new releases or updates released by the manufacturer. This will help keep your system running smoothly and ensure that you are able to get the most out of your vehicle.

How much does it cost to update the Cadillac cue?

The cost of updating your Cadillac CUE software will depend on the version you are attempting to install, as well as any additional hardware or components that may be required. Some versions of the software are free while others require a fee. You can check your vehicle’s support page for more details on pricing and availability.

Frequently Asked Questions on 2020 Cadillac SRX Radio Replacement

How do I know it's time to get a CUE replacement screen?

If your Cadillac CUE screen is showing signs of wear and tear, has become cracked or unresponsive touch screen, or if you are having trouble navigating the software, then it may be time to replace the screen. You should also consider replacing the display if you are unable to access certain features or functions due to a malfunctioning component.

When is it time to replace the Cadillac CUE Screen?

It is recommended that you replace your Cadillac CUE screen every 5-7 years depending on usage and wear. Regular maintenance can help extend the lifespan of the display and ensure it continues to function properly. If you notice any signs of wear or damage, or if you are experiencing difficulty accessing certain features, it’s time to consider a new screen.

Do I need to replace the CUE module?

If you are replacing the CUE screen, it is also recommended that you replace the CUE module as well. The module is responsible for powering and controlling the display, so if it has become damaged or worn out over time, it will need to be replaced in order for your system to continue functioning properly.

Can I install a CUE replacement screen myself?

Yes, it is possible to install a Cadillac CUE replacement screen yourself. However, it is important to note that this process can be complex and requires a certain level of technical expertise. If you do not feel comfortable taking on the task, we recommend contacting an experienced technician for assistance. Additionally, you should always use genuine parts and follow the manufacturer's instructions carefully to ensure a successful installation.

You can also search for an install video online to ensure you are following the correct instructions. It is important to note that attempting an installation without proper knowledge or tools can lead to serious damage and costly repairs, so it’s always best to consult with a professional.

If you do decide to tackle the project yourself, make sure to have all your necessary equipment on hand before starting. This will help make the installation process easier and faster. Additionally, it is important to take your time while following all safety protocols. Inaccurate installations may cause further damage or malfunction of the system.

Finally, once the CUE replacement screen has been installed correctly, you should test it out to ensure that everything is working properly. If any issues arise, consult a professional for assistance. Taking the time to properly install your CUE screen will help ensure that it is functioning correctly and safely in your vehicle.

Are there any helpful YouTube tutorials to help me with installation?

Yes, there are a number of helpful tutorials on YouTube that can guide you through the installation process for a wiring harness. For example, you can find videos to help with installing a direct line touch screen into a Cadillac SRX or other Cadillac models, an antenna adapter kit for a new screen, and replacing the factory unit with the CUE module.

In addition to watching these videos, it is recommended to have a professional or master technician help you with the installation process, as there are several trim pieces and other components that must be taken into account when installing the wiring harness. Be sure to search YouTube for videos on how to install a wiring harness in your specific vehicle model so you can watch and follow along with the whole process.

All you need is s computer or smartphone, an internet connection, and a YouTube account to get started. Simply type in the keywords “CUE wiring harness installation” and you will be presented with a list of helpful tutorials that cover everything from prepping the area to how to connect the cables. Watching these videos can help ensure that your CUE system is installed correctly and safely.

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